Frequently Asked Questions About Store and Products

Where do you ship?
We currently ship only within the United States.

How long does delivery take?
Standard delivery takes between 3–7 business days on average.

Do you offer free shipping?
Yes, orders of $35 or more qualify for free shipping. Orders under $35 are charged a flat rate of $1 for delivery.

How can I track my order?
You’ll receive a tracking link at checkout and via email. You can also track your order by logging into your account and checking the orders page.

Who handles the shipping?
All orders are shipped via USPS.

Do you ship to PO Boxes or military addresses?
Yes, USPS allows delivery to PO Boxes and most military addresses.

What is your return policy?
Returns are accepted within 20 days of delivery, as long as the items are unused, unopened, and in their original packaging with all seals intact.

Which items are not eligible for return

• Opened or used items
• Returns due to change of mind

What if my item is damaged, defective, or incorrect?
Please email us at official@zeroandnull.shop with your order number, a description of the issue, and clear photos. Most refunds for such issues are processed without needing a return.

Do I have to pay for return shipping?
If a return is required, we’ll provide instructions and cover return shipping costs.

Which payment methods do you accept?
We currently accept PayPal for all purchases.

Can I change or cancel my order after placing it?
Unfortunately, we do not accept order changes or cancellations once an order has been placed.

Will I receive order status updates?
Yes, you’ll get tracking and status updates via email.

Are your products cruelty-free, vegan, or organic?
We are currently reviewing product certifications. Please check individual product pages for updates.

Where are your products made?
All products are sourced from and shipped within the USA.

Do you offer samples or trial sizes?
At this time, we do not offer samples.

How should I store my products?
Store your items at room temperature, away from direct sunlight.

Do I need an account to place an order?
No, creating an account is optional.

How can I contact customer support?
Please email us at official@zeroandnull.shop. We typically respond within one business day.

Do you collect customer data?
Yes, we collect data to process your order securely, but we never sell or share your personal information.

Do you offer discounts or sales?
Yes, we regularly offer discounts. Be sure to subscribe or check our store often for updates.

Do you offer gift cards?
Not at this time.

Are your products suitable for sensitive skin or allergies?
Our store offers a wide variety of beauty, skincare, and makeup products. Please check each product description for specific ingredient information or contact us with concerns.